Mercedes-Benz Bluetooth Solution

Mercedes enthusiasts can now fully enjoy the benefits brought by its roadside assistance program, thanks to the unique Bluetooth pen and pad designed by Mondial Assistance exclusively for the luxurious German automaker. This unique device harnesses the power brought by Bluetooth technology to modernize the way the warranty information is passed from the Roadside Technicians to the claims administration team at the head office of Mondial Assistance. Simon Cook, the Automotive Director of Mondial Assistance explained saying, “This is an exciting addition to the level of service we provide Mercedes-Benz’s uniquely funded program. To conform with global warranty requirements the current system means every assistance needs an individual ‘write-up’, as costs are claimed through the Mercedes-Benz warranty system. The new Bluetooth pen and pad means we can reduce the number of manual processes, streamlining the whole warranty claiming process.” So how does this Bluetooth technological device works? The Bluetooth pen writes on the sensitized pad and converts the handwriting into text through its recognition software. When the form has been completed, a box is ticked and the information is sent via the Bluetooth to a mobile web device. This will then be sent to a pre-defined email address at the office. Mondial has actually combined four forms and converted them into only one, does reducing the time-cnsuming administration. The Support Director of Mercedes-Benz, Nick Denton, added saying, “The introduction of the Bluetooth system is yet another example of Mondial’s focus on finding new and innovative ways to bring us an efficient and unrivalled service. This technology will speed up the administration of our warranty product, helping us provide the same quality of service our customers have come to expect from Mercedes-Benz.” The form has been fully encrypted and so allows Mondial to trace the progress of each form when they are sent. Mondial can also specify the mandatory fields that need to be completed before the form can be sent and so minimizing delays as the correct level of information is sent every time. “We will be working closely with Mercedes-Benz to further develop this system and integrate other departments, for further efficiency benefits. We hope that Phase two will mean that we can utilise the Mercedes-Benz fault codes, giving us both greater clarity and detail when it comes to fault reporting and trend analysis. This is further illustration of Mondial’s forward thinking approach to warranty services, embracing new technology to streamline processes and bring a new level of benefits to our clients and their customers, said Simon Cook concluding.